Delivery and Returns
In addition to our Returns Policy, under the Consumer Contracts Regulations of 2013, you have the right to cancel your order up to 14 days from the day you receive your goods. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
FAULTY GOODS
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product.
Warranty Information
Each product/bike has a minimum of 12 months warranty. Depending on the product and manufacturer, they may be offering further years. For any information regarding the warranty please contact us.
Complaints:
If you are not entirely happy with your recent experience, please raise a complaint by contacting our customer service team on 01305 784849 or info@mudsweatngears.co.uk
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 7 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within a reasonable time frame, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.